Privacy Policy

This page explains what we do with your details when you call us, fill in the form on this site or book a job. Blue Bourke Plumbing is a plumbing business based in Buderim on the Sunshine Coast. We collect what we need to quote and do the work, and nothing more.

Who we are

Blue Bourke Plumbing Pty Ltd, ABN 88 657 694 338, Queensland QBCC licence 15305437. We come to you, so there's no shopfront to visit.

We follow the Australian Privacy Principles when we handle your details.

What we collect

• Your name, phone number, and email address if you give us one.
• The address of the job, because we need to get there.
• What the job is, and any photos you send us of it.
• Anything you tell us that we need to write down to do the work properly.

We don't take card or bank details through this website.

How we collect it

Through the form on this site, phone calls, texts and email. If someone recommends us and passes on your number, we'll have that too.

What we use it for

To quote your job, book it in, do it, send you the invoice and any compliance paperwork, and come back to you if something needs looking at later.

We don't sell or rent your details to anyone.

Who else sees it

We pass your details on only when it's needed to do your job or keep our records, when you ask us to, or when the law requires it. For example:

• Fergus, the job management software we run the business on. Your job details are kept there.
• Our accountant, for invoices and tax records.
• A supplier, if we're ordering a part or a system for your job and it needs a delivery address.

How long we keep it

We keep job records, invoices and compliance paperwork for as long as tax and plumbing record-keeping rules require. Enquiries that never become a job get cleared out.

Keeping it safe

Your details are kept in Fergus, on our phones and in our email, and we take reasonable steps to protect them. There are two of us, so very few people can see your job.

Seeing or changing what we hold

Ring us on 0413 291 781 or email info@bbplumbing.au and ask. We'll tell you what we have, fix anything that's wrong, and delete what we don't need to keep.

If you're not happy

Tell us first on 0413 291 781 and we'll sort it out. You can also find information about your privacy rights from the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change how any of this works, we'll update this page and the date at the top.